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 New York, NY

MyPublisher, Inc. ...more info

845 Third Avenue
New York, NY 10022 (0 miles away)
1 Review

Printing Services

Use another company for your photo book. I really like the quality of the MyPublisher photo books and the fact that they have an off-line application for developing a photo book. What I do not like is their customer support.

I have been trying for about 6 weeks now to get a photo book printed. I get an error = 0 generated by the software but no one at MyPublisher can explain what that means. I have spent hours on the phone with them and many many Emails. I sent in an Email with specifics about the problems I was having and received in response "Thank you for contacting the Customer Care Team. We're very sorry to hear you've had an unsatisfactory experience with us, and will forward your feedback to the appropriate departments. MyPublisher is constantly working on improving products, systems, and providing a pleasant customer experience. Again we're truly sorry you were unhappy with your experience with us and will review your experience to ensure we use it to improve.

They have no means for a customer to change their Email address even if that Email address is no longer valid. It must be forwarded to the management team and it takes 24 to 72 hours and only becomes effective when one places a new order. Catch-22 if one can't place an order due to technical problems!

Be smart. Use another vendor for your photo books if you want the photo book in a timely manner. Despite the fact that I will have to duplicate my work, I am in the process of creating my photo book with another vendor. As I said I am really disappointed because I love the quality of the MyPublisher books, but if I can't get the books, quality is irrelevant.

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