Customer experience (CX) is a team effort. Engage at an individual level by collecting customer feedback for each of your customer-facing team members:
Connect front-line employees directly with customer feedback
Surface problems quickly, and make things right
Inspire ownership and accountability for customer success and failure
Listen to your customer’s voice throughout their journey, and gain visibility and key insights.
Build continuous learning and improvement into your daily customer interactions
Measure company and individual team member performance over time
Navigate complexity and change in your business, and minimize customer frustration
Empower individual employees to promote their personal brand to generate reviews and referral business, while remaining compliant with your corporate branding - a powerful tool for agents, trainers, and stylists.
Further drive and reward individual performance with a team leader board. The leader board measures customer experience for each team member, and rewards the leaders with top spots on your corporate microsite.
Guide microsite visitors to your top people as an extra incentive
Level the playing field - seniority or tenure don’t matter