The first step to ensuring that your patients' PHI (Personal Health Information) is secure, is by securing all communication between your web browser and Real Word of Mouth.
All Real Word of Mouth communication is secured using Qualys A-rated communications. This means that all PHI that is exchanged between you and Real Word of Mouth is encrypted and unreadable except by you.
And all communications between Real Word of Mouth and your patients are equally secure.
We take care of all the details - no special software or instructions are needed by you or your patients. It all just works.
Secure Data
Once your patient data is received by Real Word of Mouth using secure communication, it remains encrypted.
HIPAA requires that we protect your patient data against a worst-case scenario - data theft by a hacker or web attacker. Data encryption ensures that if your patient data is stolen, it will be unreadable and cannot be decoded.
You can never be too safe. In addition to securing your data, we also place all of our servers in a physically secure facility that can only be accessed by authorized personnel.
Patient Consent
Real Word of Mouth requires patient consent to communicate with your patients to obtain their feedback.
We make patient consent easy with our Feedback Kiosk, which not only obtains and records your patient's consent at your reception desk, but it automatically sends the feedback survey to the patient.
HIPAA compliance couldn't be easier and less error prone.
If you prefer less automation and more control over patient consent and feedback, Real Word of Mouth can also be used with your existing patient communications without using the Feedback Kiosk.
HIPAA Compliance
Although securing your communications and your patient data, and obtaining patient consent are required, it is not enough.
We will help you integrate Real Word of Mouth into your business office, reception, and back office policies so that you remain HIPAA compliant.
